Terms & Conditions
These terms and conditions shall apply to all contracts entered between Clothing Kingdom Ltd and its customers.
Clothing Kingdom Ltd agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to Clothing Kingdom Ltd and recorded in writing between the parties.
Title or ownership in the goods supplied by Clothing Kingdom Ltd to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.
In the event of the customer wishing to change the design, artwork, or another aspect of the order such a request must be given by the customer to Clothing Kingdom Ltd in writing. Clothing Kingdom Ltd will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request. Clothing Kingdom Ltd also reserves the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until the artwork is signed by the customer.
Clothing Kingdom Ltd points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is because of the failure on the part of Clothing Kingdom Ltd to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been affected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.
These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered between Clothing Kingdom Ltd and the customer including repeat or fresh orders from the customer.
For the avoidance of doubt if there should be any dispute under these terms and conditions or the contract between Clothing Kingdom Ltd and the customer then such dispute shall be dealt with under English law.
Clothing Kingdom Ltd reserves the right to cancel or refuse any order placed online or over the phone.
Clothing Kingdom Ltd points out that these terms and conditions do not in any way remove, restrict, hinder, or take away from the customer any of their statutory rights.
Please note that colours shown may not exactly match the colours on the actual garments. Also, for exact sizing, please check the sizing guide. Please contact us if you have any enquiries.
Clothing Kingdom Ltd withhold the right to refuse orders, at their sole discretion, for (but not limited to):
- (a) Offensive words and slogans
(b) Offensive graphics and icons - (a) copyrighted material
(b) copyrighted images or phrases
Our Returns Policy
You may return any item bought from our standard range* within 28 days of delivery providing it is in the original packaging and suitable for resale.
We will also pay the return carriage costs for exchanges or refunds where the return is our error, or the material is deemed to be faulty.
Returns can take up to 15 working days to be processed.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
- Goods that have been embroidered, badged, or printed.
- Goods that have been assembled in line with your requirements.
- Goods that have been specially procured in line with your requirements and do not form part of our standard range*.
Clothing Kingdom Ltd reserve the right to attempt to repair/uplift any garments prior to providing a replacement.
This does not affect your statutory rights.
In the event of goods arriving with production or manufacturing errors, Clothing Kingdom Ltd reserves the right to correct these prior to offering a refund, at the sole discretion of Clothing Kingdom Ltd.
Delivery
All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed.
Every effort will be made to deliver goods on time, but no responsibility can be accepted for late or non-delivery.
All shortages, damage, production errors, or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed in writing within 3 working days of dispatch.
Clothing Kingdom Ltd holds no responsibility for items that may be damaged or lost when the customer has requested goods to be left in specific collection locations by courier e.g. Behind bin.
Claims for shortages or non-delivery must be supported by the courier's POD and a delivery note in which the goods have been signed as unchecked, incorrect quantity or damaged.
By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.
Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.